Question 1

What is included with a new bike purchase from Bike Doctor?

Accepted Answer

Every new bike purchased from Bike Doctor comes with Bike Doctor Care, a program that provides free basic adjustments for the entire first year of ownership.

Question 2

Are Bike Doctor's technicians certified?

Accepted Answer

Yes. Bike Doctor's bike technicians are certified by both Trek and Shimano. The Arnold, Maryland location is also a Certified Shimano Service Center.

Question 3

Does Bike Doctor offer a trade-in program?

Accepted Answer

Bike Doctor partners with Bicycle Blue Book to help customers trade in used bikes and upgrade to new ones. Customers can discover the value of their used bike through this program.

Question 4

What are Bike Doctor's return and refund policies?

Accepted Answer

Bike Doctor refunds the original purchase amount within 30 days for items returned in new condition or if defective. Merchandise that appears used may be subject to a restocking fee. Labor fees for services such as custom wheel builds are non-refundable.

Question 5

Does Bike Doctor host community cycling events?

Accepted Answer

Bike Doctor hosts weekly road and gravel rides from several of its locations and sponsors local races and events. The shop maintains an event calendar for customers interested in joining organized rides.

Question 6

Does Bike Doctor consider donation requests from local organizations?

Accepted Answer

Bike Doctor accepts donation requests for events and causes, asking that submissions be made at least 6 weeks prior to the event. The shop states it carefully considers each request and helps when and where possible.

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