Question 1

Does Bicycle Centre of Everett offer bike fitting services?

Accepted Answer

Yes, the shop provides bike fitting through RETÜL fit certified experts. Customers can expect to ride with greater power, comfort, and efficiency after a proper fitting.

Question 2

What is the shop's return and refund policy?

Accepted Answer

Bicycle Centre of Everett offers a 100% satisfaction guarantee with a 15-day return window for full refunds on merchandise with a receipt. Used items are subject to a restocking fee, and special orders are not refundable. Returns over $100 require a return authorization number.

Question 3

Does the shop have a bike repair and service department?

Accepted Answer

Yes, Bicycle Centre of Everett employs professionally trained bike mechanics who handle repair and service work.

Question 4

Does Bicycle Centre of Everett organize group rides or cycling events?

Accepted Answer

The shop hosts bike rides and local cycling events and maintains a Strava group that customers can follow and join for shop rides.

Question 5

What happens if an item goes on backorder?

Accepted Answer

If merchandise is unexpectedly out of stock and backordered, the shop will only bill the customer's credit card for items actually shipped. Shipping charges for orders split into multiple shipments will not exceed the original quoted amount.

Question 6

Does the shop offer layaway or trade-in options?

Accepted Answer

Bicycle Centre of Everett accepts layaway purchases with monthly payments required. A monthly payment must be made or the layaway will forfeit deposits after 60 days. The shop also offers a trade-in program for customers looking to exchange bikes.

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