Question 1

Does Bicycle Centres offer bike fitting services?

Accepted Answer

Yes. Bicycle Centres provides bike fitting through RETÜL fit certified experts, designed to help riders achieve greater power, comfort, and efficiency.

Question 2

What is Bicycle Centres' return and exchange policy?

Accepted Answer

Items may be returned within 15 days for a full refund or replacement. Merchandise must be new, unused, and in original packaging. Returns over $100 require a return authorization number. Used items are subject to a restocking fee, and labor fees (such as custom-built wheels) are not refundable.

Question 3

Does the shop offer bike repair and service?

Accepted Answer

Bicycle Centres employs professionally trained bike mechanics who provide repair and service. Specific turnaround times and service offerings can be confirmed by contacting the shop directly.

Question 4

Does Bicycle Centres have a trade-in program?

Accepted Answer

Yes. The shop offers the option to trade in bikes, though specific terms and values should be discussed directly with the shop.

Question 5

What happens if an item I order is out of stock?

Accepted Answer

Items may occasionally be backordered. The shop will only charge for merchandise that is actually shipped, and total shipping costs for orders split into multiple shipments will not exceed the amount quoted on the original order.

Question 6

Does Bicycle Centres participate in group rides or cycling events?

Accepted Answer

Yes. Bicycle Centres organizes shop rides and local cycling events and maintains a Strava group that riders can follow and join.

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