Question 1

Does Alpine Hut offer in-store pickup for online orders?

Accepted Answer

Yes. In-store pickup is free for all items, including bikes and oversized products, with most orders ready within one business day. Customers should bring a photo ID and the credit card used for purchase to confirm identity at pickup.

Question 2

What is Alpine Hut's return policy?

Accepted Answer

Unused merchandise may be returned within 2 weeks from the date of purchase for a full refund. However, bikes, customized ski boots, skis with installed bindings, special orders, rentals, and sale merchandise are not returnable. Labor fees for services such as custom wheel builds are also non-refundable.

Question 3

Does Alpine Hut provide ski boot fitting services?

Accepted Answer

Yes. Alpine Hut offers personalized boot fitting with custom footbeds, shell molding, and precision adjustments to maximize comfort and performance.

Question 4

Can Alpine Hut ship items purchased online?

Accepted Answer

Alpine Hut currently offers in-store pickup as the primary fulfillment option. Customers can arrange shipping by contacting the shop directly with their address and item details to receive a shipping quote, with the customer responsible for all shipping costs.

Question 5

Is Alpine Hut a full-service ski and bike shop?

Accepted Answer

Yes. The shop features dedicated service teams for both skiing and cycling, offering everything from routine tune-ups and complete bike overhauls to professional ski and snowboard tuning, seasonal rentals, and expert boot fitting.

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