Question 1

What comes with a bike purchase at Advanced Cycles?

Accepted Answer

Every bike purchased at Advanced Cycles includes complimentary lifetime adjustments for gears, brakes, and rear derailleurs for as long as the customer owns the bike.

Question 2

Does Advanced Cycles offer in-store pickup for online orders?

Accepted Answer

Yes, in-store pickup is free for all items including bikes. Most orders are ready within one business day, though some items may require additional processing time for transfer or assembly. Orders must be picked up within 30 days or a 25% restocking fee applies.

Question 3

What is Advanced Cycles' return policy for bikes and frames?

Accepted Answer

Bicycles, frames, and rims are subject to a 25% restocking fee for returns or exchanges. Non-bike items like apparel and footwear qualify for full refund or exchange if returned in new, unused, unworn condition with original tags and receipt within 30 days of purchase.

Question 4

What is the background of Advanced Cycles' ownership?

Accepted Answer

Laz Mencia, owner of Advanced Cycles Inc., brings over 20 years of cycling industry experience as a former professional cyclist, combining racing knowledge with a focus on delivering quality products and service.

Question 5

Does the shop offer bike fitting services?

Accepted Answer

Advanced Cycles provides precision fitting services and test rides to ensure customers are on the correct bike model and frame size for comfort and safety.

Question 6

What service work does Advanced Cycles perform?

Accepted Answer

The shop offers comprehensive tune-up packages and targeted component repairs with precision service and free estimates. All work is completed with attention to detail so bikes perform at their best.

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