Question 1

What is the ownership structure of UP Sport and Spoke?

Accepted Answer

UP Sport and Spoke is rider owned and operated. The shop emphasizes a local, one-on-one experience rather than a corporate feel, with a small staff focused on customized service and customer satisfaction.

Question 2

What repair and service options does UP Sport and Spoke offer?

Accepted Answer

The shop offers three tiered tune-up packages: a Minor Tune-Up ($50) covering shifting, braking, and lubrication; a Major Tune-Up ($70) adding headset, bottom bracket, and wheel truing; and a Full Overhaul ($90) including drivetrain cleaning. General shop labor is available at $60 per hour.

Question 3

What is UP Sport and Spoke's approach to inventory and shop philosophy?

Accepted Answer

The shop prioritizes helping customers have the best ride possible over maintaining a gigantic inventory or hitting large sales numbers. Its small, tight-knit staff allows for fully customized service tailored to each customer's needs.

Question 4

Does UP Sport and Spoke carry clothing and gear beyond bikes and parts?

Accepted Answer

Yes. The shop carries equipment and clothing from multiple brands, emphasizing that proper gear is essential for riding in any weather conditions.

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