Question 1

What is the service turnaround time at Trek Bicycle Store Of Kc-indy?

Accepted Answer

The shop offers 24-hour service turnaround on most jobs for bikes of any brand, so customers can be back riding quickly. For larger jobs, turnaround may take a couple of days depending on the queue, and the shop provides loaner bikes to keep customers riding while repairs are underway.

Question 2

Does the shop offer home delivery for new bike purchases?

Accepted Answer

Yes, the shop offers new bike delivery to customers' doorsteps. Customers can place an order, call to schedule delivery, though geographic limitations may apply.

Question 3

What financing options are available at the shop?

Accepted Answer

The shop offers Trek Financing powered by Citizens Pay, allowing customers to spread payments over time with plans starting at 0% APR.

Question 4

Does the shop have a return or exchange policy?

Accepted Answer

The shop offers a 30-day return or exchange guarantee—if a bike doesn't feel right within 30 days of purchase, customers can return it or swap it for a different model.

Question 5

What services does the shop provide beyond bike repair?

Accepted Answer

In addition to repair and service, the shop offers free accessory installation, bike trade-ins, free car rack assembly and installation, new bike day delivery, and service pick-up and drop-off options.

Question 6

Does the shop require an appointment for service work?

Accepted Answer

The shop accepts both walk-ins and online booking for service advising sessions, allowing customers to choose a time that works for them or drop off their bike without an appointment.

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