What is Trek Bicycle Castro Valley's service turnaround time?

The shop offers a 24-hour service turnaround on most jobs for bikes of any brand, so customers can get back to riding quickly. Quick repairs can sometimes be completed in about an hour, while bigger jobs typically take a couple of days depending on the queue.

Does Trek Bicycle Castro Valley service bikes from other brands?

Yes, the shop services all makes and models, not just Trek bikes. Customers can bring in any brand of bike for repair and maintenance.

What financing options does Trek Bicycle Castro Valley offer?

The shop offers Trek Financing powered by Citizens Pay, with flexible payment plans starting at 0% APR, allowing customers to spread payments over time.

Does the shop offer home delivery for new bikes?

Yes, Trek Bicycle Castro Valley provides new bike delivery to customers' doorsteps. Customers place an order, call to schedule delivery, and the shop will bring the bike; geographic limitations may apply.

What is Trek Bicycle Castro Valley's return policy on bikes?

The shop offers a 30-day return or exchange guarantee. If a customer is not satisfied with a bike within 30 days of purchase, the shop will take it back or help swap it for a different model.

Does Trek Bicycle Castro Valley offer free services to new bike owners?

Yes, customers who bring their new bike in within the first 12 months of ownership receive a free Level 1 tune-up, which includes brake and gear adjustments and tire inflation.