Question 1

Does The Bike Zone accept trade-ins, and how does the process work?

Accepted Answer

Yes. The Bike Zone evaluates bikes using a third-party blue book database and has a trained mechanic assess condition to determine trade-in value. The credit applies only toward the purchase of a new bike from the shop, not accessories, parts, clothing, or services. Most bikes purchased from a bike shop in good working order are eligible, though department store brands and bikes with defaced serial numbers are not accepted.

Question 2

What bike fitting services does The Bike Zone offer?

Accepted Answer

The Bike Zone operates a Fit Center and offers Trek Precision bicycle fits designed to maximize performance and comfort on the bike.

Question 3

How long has The Bike Zone been in business, and what is its ownership structure?

Accepted Answer

The Bike Zone has served Rochester, NY and the surrounding area since 1997 and is a family-owned, full-service bicycle shop with deep roots in the local cycling community.

Question 4

Does The Bike Zone offer any discounts for military members?

Accepted Answer

Yes. Active Duty, Reserves, Veterans, and Guard members receive 5% off any bike with proper identification, which includes state/county military ID, VFW and American Legion membership cards, or Department of Veteran's Affairs ID.

Question 5

What is The Bike Zone's price guarantee policy?

Accepted Answer

The Bike Zone offers a price match guarantee and advertises a lowest price guarantee; contact the shop for specific details.

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