Does The Bike Shop service bikes purchased elsewhere?

Yes. The Bike Shop services all makes and models regardless of where they were purchased, including bikes from box stores. The only exception is electronic components on e-bikes the shop does not carry.

What happens if a repair doesn't work the first time?

The Bike Shop offers 30-day guaranteed coverage on all service work. If a repair is not successful on the first attempt, the shop will make it right at no additional charge.

Does The Bike Shop offer free delivery for repairs?

Yes. The shop provides free in-town pick-up and delivery for bikes that customers cannot transport themselves. Customers can call to arrange this service.

What warranty or service coverage comes with a new bike purchase from The Bike Shop?

Customers who buy a new bike from The Bike Shop receive one year of free service labor, including tune-ups and adjustments, at no charge during that first year.

What financing or payment options are available?

The Bike Shop offers layaway plans and extended payment arrangements. Customer reviews mention layaway options and multi-month payment plans with potential discounts on accessories.

Who owns The Bike Shop and what is its history?

Scott purchased The Bike Shop in 2016 with the goal of promoting health and happiness in the Billings community. As a Billings native with a lifelong passion for outdoor activities, Scott continues to be involved in daily operations alongside Chris, who has worked at the shop since 2015.