Question 1

Does Ten Speed Spokes offer bike rentals?

Accepted Answer

Yes, the shop offers rentals as part of its service offerings.

Question 2

What is Ten Speed Spokes' return policy?

Accepted Answer

The shop offers a 100% satisfaction guarantee allowing returns within 30 days for replacement or refund; clearance and closeout items are final sales. In some cases store credit may apply.

Question 3

How quickly can online orders be picked up in-store?

Accepted Answer

Most orders are ready for pickup within one business day, though some items may require additional time for assembly or transfer from off-site locations. Orders must be picked up within 15 days or a 10% restocking fee applies. Customers should call ahead to confirm item availability.

Question 4

Does Ten Speed Spokes host group rides or community events?

Accepted Answer

Yes, the shop organizes group rides for both road and off-road cycling as well as yearly events such as the Longest Day Ride.

Question 5

What services does Ten Speed Spokes offer beyond bike sales?

Accepted Answer

The shop provides professional bike repair and service, trade-in options for used bikes, and carries cycling apparel and accessories including spin shoes. It also offers smart trainers and equipment for indoor cycling.

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