Question 1

What suspension service options does SCK Suspension offer?

Accepted Answer

SCK Suspension specializes in fork and shock maintenance, repairs, and tuning across multiple service tiers. The shop offers 50-hour and 200-hour service intervals for forks and shocks from brands including RockShox, Fox, Ohlins, and DVO, with additional options for dropper post rebuilds, custom tuning, bearing replacement, and parts installation.

Question 2

Does SCK Suspension offer mobile or doorstep service?

Accepted Answer

Yes, the shop provides door-to-door service for pickup and drop-off of full bikes or suspension components at your residence, available within 10 road miles of the Fraser location for an additional charge. Customers can also drop off and pick up suspension components at Hideaway Park Brewery in Winter Park as an alternative.

Question 3

What expedited service options are available?

Accepted Answer

SCK Suspension offers same-day service with drop-off by 10 a.m. and pickup at 6 p.m., or overnight service with drop-off by 5 p.m. and pickup at 11 a.m. the next day, subject to parts and technician availability. Repairs requiring full suspension rebuilds may not qualify for expedited timelines.

Question 4

What specialized suspension tuning services does the shop provide beyond standard rebuilds?

Accepted Answer

SCK Suspension offers burnish fork bushing service to address out-of-spec or tight bushings that affect small-bump compliance, Infinity Link service for Yeti suspension systems, and custom tuning to optimize suspension performance. The shop also handles bearing replacement and aftermarket parts installation.

Question 5

Can customers drop off full bikes at multiple locations?

Accepted Answer

Full bikes can be dropped off at the main shop in Fraser or scheduled for door-to-door pickup service. Suspension components only (no full bikes) can be dropped off at Hideaway Park Brewery in Winter Park, where customers receive a complimentary beverage upon pickup.

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