Question 1

Does Wheat Ridge Cyclery offer online ordering with shipping?

Accepted Answer

Yes. The shop offers free shipping on online orders over $75, excluding bikes, wheels, cargo boxes, racks, trainers, and indoor bikes. Most orders ship within 1 business day, though bikes typically take 2–4 days to build, box, and ship. Online orders require matching billing and shipping addresses, and the shop only ships to the Continental U.S.

Question 2

What is Wheat Ridge Cyclery's return policy?

Accepted Answer

Customers have 30 days from purchase to return merchandise in new or like-new condition for a full refund. Used items are accepted for store credit, though returned bikes incur a 6% restocking fee. The shop also offers price protection: if a purchased item goes on sale within 30 days, the customer receives the difference in store credit.

Question 3

Does the shop price-match competitors?

Accepted Answer

Yes. Wheat Ridge Cyclery price-matches other Colorado brick-and-mortar stores for identical products. Customers should inform the shop of the competing price.

Question 4

Is Wheat Ridge Cyclery independently owned?

Accepted Answer

Yes. The shop has been independently owned and operated since 1973, distinguishing it in a market of corporate-owned chains with limited offerings.

Question 5

What is the No Bull Guarantee?

Accepted Answer

The shop offers a 30-day No Bull Guarantee covering bikes, accessories, clothing, bike fits, and service. The guarantee does not cover damage caused by improper use or accidents.

Question 6

Does Wheat Ridge Cyclery have a demo program?

Accepted Answer

Yes. The shop operates a demo program featuring electric mountain bikes from Specialized and Trek available for customers to test ride.

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