Question 1

Does Rothrauff Electric Bikes accept walk-in service appointments?

Accepted Answer

No. The shop operates on an appointments-only basis for all service and repair work. Customers must contact their nearest location to book an appointment in advance, and email responses typically take 24-48 hours.

Question 2

What e-bikes will Rothrauff service?

Accepted Answer

Rothrauff only services UL-certified electric bikes. Non-certified bikes and DIY builds are not accepted due to safety and liability concerns. The shop reserves the right to refuse service on unsafe or severely damaged bikes.

Question 3

Does Rothrauff offer rentals, and is there a rent-to-own option?

Accepted Answer

Yes, Rothrauff rents premium electric bikes for exploring local trails in the State College, Duncansville, and Hollidaysburg areas. If a customer purchases an e-bike within 7 days of renting, the rental fees are applied toward the purchase price.

Question 4

What is Rothrauff's background and philosophy?

Accepted Answer

Rothrauff was founded by two brothers in Pennsylvania who wanted to build a shop focused on honest guidance and community support rather than high-pressure sales. The shop emphasizes long-term customer support and helping riders find the right e-bike for their needs.

Question 5

Does Rothrauff offer financing options?

Accepted Answer

Yes, the shop offers financing with a "Ride Today, Pay Later" program to make e-bike purchases more accessible.

Question 6

Are test rides available at Rothrauff?

Accepted Answer

Yes, Rothrauff offers free test rides and same-day pickup is available for customers.

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