Question 1

What is Rock 'N' Road Cycle's approach to bike assembly and long-term reliability?

Accepted Answer

The shop assembles all bikes to standards designed to minimize future adjustments and make repairs easier to perform. New bike purchases include one year of free service, though the shop aims to assemble bikes so thoroughly that customers may not need to use this warranty.

Question 2

How does Rock 'N' Road Cycle handle repair work and timelines?

Accepted Answer

Whenever possible, the same mechanic will intake the repair, agree on work and cost with the customer, perform the labor, and explain the finished work. Most repairs are completed in one to two days.

Question 3

Does the shop offer custom wheel building or frame repair services?

Accepted Answer

Yes. Rock 'N' Road Cycle can replace spokes, rebuild wheels on existing hubs, or build completely custom wheel pairs with custom gearing. The shop also evaluates and performs frame repairs, straightening work, or sends frames to specialized builders when necessary.

Question 4

What specialized fitting services does Rock 'N' Road Cycle provide?

Accepted Answer

The shop uses its Fit Kit system to adjust stem, bars, saddle position, and crank length for custom bike fit. Staff often have used components available in-store that can cost less than new parts for fitting adjustments.

Question 5

Does Rock 'N' Road Cycle service suspension forks and shocks?

Accepted Answer

Two or three staff members are trained in fork and full suspension shock service. The shop will send suspension units out for specialized work when necessary and reinstall them in a timely manner.

Question 6

How long has Rock 'N' Road Cycle been in business and what is its ownership structure?

Accepted Answer

The shop has operated in West Michigan since 1985 under the same long-time owner, who actively participates in repair work alongside the staff.

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