Question 1

Does Rivendell Bicycle Works accept walk-in customers?

Accepted Answer

Rivendell operates by appointment only at their headquarters. Customers should contact the shop to schedule a visit in person.

Question 2

How does inventory and ordering work at Rivendell?

Accepted Answer

Rivendell carries twelve bike models but does not keep all models in stock simultaneously. The shop receives containers of bikes approximately every month and a half, typically preselling them about a month before arrival. Customers are encouraged to sign up for the weekly newsletter or call (800) 345-3918 to learn when their desired frame becomes available.

Question 3

What types of riders is Rivendell Bicycle Works designed for?

Accepted Answer

Rivendell builds bikes for day riders, tourers, commuters, shoppers, trail riders, and recreational cyclists. The shop does not manufacture bikes for racers or weekend warriors, and does not use carbon fiber in its designs.

Question 4

What materials and design philosophy does Rivendell use?

Accepted Answer

Rivendell specializes in lugged steel and custom bicycles made from CrMo steel. The shop emphasizes mechanically simple, pedal-powered designs intended to be comfortable, durable, and safe for long-term ownership rather than high-performance racing or mountain biking.

Question 5

Can customers call the shop with general cycling questions?

Accepted Answer

Rivendell welcomes phone inquiries on any cycling topic, not just products related to the shop. Staff will attempt to answer questions even if they fall outside the shop's direct specialty.

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