Question 1

Does PROPAIN Bicycles North America offer a return or exchange policy?

Accepted Answer

Yes. PROPAIN offers a 30-day money-back guarantee called the Rip It or Return It Program, allowing customers to test the bike on trails for a full month after delivery. Damaged bikes, bikes with damaged electronic components, pedals, accessories, ex-demo bikes, and used bikes are excluded from returns. Return shipping costs are the customer's responsibility.

Question 2

Can customers test ride PROPAIN bikes before purchasing?

Accepted Answer

Yes. The shop operates a Factory Headquarters and Showroom in Vancouver, WA where visitors can reserve demo bikes to take on local trails, receive expert consultation while designing a custom bike, and view all models in person. The showroom is open M–F, 10:00 am–5:00 pm. Additionally, PROPAIN participates in demo days at various locations throughout the season and partners with test centers at RattleSnake Bike Park in South Carolina and Trestle Bike Park in Colorado.

Question 3

What financing options does PROPAIN Bicycles North America offer?

Accepted Answer

The shop offers monthly installment payment plans through Affirm at checkout, allowing customers to spread the cost of their bike purchase over time.

Question 4

Does PROPAIN Bicycles North America build custom bikes?

Accepted Answer

Yes. As a direct-to-consumer mountain bike builder, PROPAIN specializes in custom handcrafted mountain bikes. Customers can use the online custom configurator to design their dream bike and select suspension components, with expert consultation available in-person at the Factory Headquarters.

Question 5

What types of mountain bikes does PROPAIN Bicycles North America make?

Accepted Answer

PROPAIN manufactures all-mountain, enduro, and downhill mountain bikes in both carbon fiber and aluminum frames, with model lines including the Hugene, Tyee, Sresh, Ekano, Spindrift, and Rage series.

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