Question 1

Does Pro Bikes offer bike rentals?

Accepted Answer

Yes. Bike rentals are available at the North Park and Strip District locations, allowing customers to explore the Pittsburgh area and local trails.

Question 2

What is Pro Bikes' return and satisfaction policy?

Accepted Answer

Pro Bikes offers a 14-day satisfaction guarantee on purchases. Items in new condition or defective merchandise are eligible for refund or replacement within 14 days. Used merchandise may be subject to a restocking fee, and labor services are non-refundable.

Question 3

How does in-store pickup work at Pro Bikes?

Accepted Answer

In-store pickup is free for all items, including bikes. Most orders are ready within one business day, though some may require additional time for assembly or transfer. Customers will be notified when their order is ready; orders must be picked up within 30 days or a 10% restocking fee applies.

Question 4

Does Pro Bikes ship bikes, and what should customers know about assembly?

Accepted Answer

Bikes are shipped via BikeFlights and require some degree of assembly depending on the brand and model. Pro Bikes recommends having a local bike shop complete assembly and is not responsible for damage or assembly labor costs if the customer assembles the bike themselves.

Question 5

What is the Cadence Clubhouse at Pro Bikes North Park?

Accepted Answer

The Cadence Clubhouse is located within the North Park location and offers fresh local foods, beverages, coffee, and a juice and smoothie bar, providing a recovery and refueling space for customers before and after outdoor activities.

Question 6

Has Pro Bikes received industry recognition?

Accepted Answer

Pro Bikes is a recipient of the 2026 NBDA Bicycle Retailer Excellence Award (Platinum) and was chosen for the Distinguished Retailer Award.

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