Question 1

Does Pro Bike + Run offer bike rentals?

Accepted Answer

Yes, bike rentals are available at the North Park and Strip District locations. Customers can explore the Pittsburgh area and local trails with rental bikes from these two shops.

Question 2

What is the return policy at Pro Bike + Run?

Accepted Answer

Pro Bike + Run offers a 14-day satisfaction guarantee on most items. Items in new condition or that are defective can be refunded; merchandise that appears used may be subject to a restocking fee. Labor fees for services like custom wheel builds are non-refundable.

Question 3

How does in-store pickup work for online orders?

Accepted Answer

In-store pickup is free for all items, including bikes and oversized products. Most orders are ready within one business day, though some items may require additional processing time. The shop will notify the customer when the order is ready, and items must be picked up within 30 days or a 10% restocking fee applies.

Question 4

What is the Cadence Clubhouse at Pro Bike + Run?

Accepted Answer

The Cadence Clubhouse is located within the North Park location and offers a coffeehouse, juice and smoothie bar, and wellness options featuring fresh, local foods and beverages. It serves as a recovery and refueling spot before and after outdoor activities.

Question 5

Does Pro Bike + Run ship bikes outside of the United States?

Accepted Answer

No, Pro Bike + Run does not ship outside of the Continental U.S. Customers outside that area would need to arrange in-store pickup or explore alternative options.

Question 6

Has Pro Bike + Run received any retail awards?

Accepted Answer

Pro Bike + Run is a recipient of the 2026 NBDA Bicycle Retailer Excellence Award at the Platinum level and was chosen for the Distinguished Retailer Award for that year.

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Frequently asked questions

Does Pro Bike + Run offer bike rentals?

What is the return policy at Pro Bike + Run?

How does in-store pickup work for online orders?

What is the Cadence Clubhouse at Pro Bike + Run?

Does Pro Bike + Run ship bikes outside of the United States?

Has Pro Bike + Run received any retail awards?

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