Question 1

Does Piedmont eBikes require an appointment to visit or test ride bikes?

Accepted Answer

No appointment is needed. Walk-ins are always welcome at the Lewisville showroom, and customers are encouraged to stop in, ask questions, and test ride multiple models side by side before making a purchase.

Question 2

What happens if Piedmont eBikes doesn't have a specific model in stock?

Accepted Answer

If a preferred brand, model, size, or color is not on the showroom floor, the shop will custom order it. Most custom orders arrive and are professionally assembled within 14 days.

Question 3

Does Piedmont eBikes offer professional assembly, and is there an extra charge?

Accepted Answer

Yes. Every qualifying eBike purchase over $1,399 includes professional assembly by technicians. The bike is fully tuned and safety-checked before leaving the floor, with no extra cost compared to manufacturer online pricing.

Question 4

Does Piedmont eBikes provide ongoing service and warranty support after purchase?

Accepted Answer

Yes. As a local authorized dealer, the shop provides ongoing service, adjustments, and repairs for all brands sold. All bikes come with the manufacturer's warranty, and the shop handles warranty claims directly on the customer's behalf.

Question 5

Does the shop match online prices from manufacturers?

Accepted Answer

Yes. Piedmont eBikes matches manufacturer online prices and promotions, so customers receive local service and expert assembly at no additional cost compared to buying online.

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