Question 1

Does Bespoke Cyclery offer mobile bike service?

Accepted Answer

Yes. Bespoke Cyclery brings on-site service to customers' homes, offices, or trailheads. For most mobile appointments, the shop can service a bike while the customer waits, using tools and parts stocked in their mobile bike shop. The shop also offers a pick-up and drop-off service for customers who prefer not to transport their bike to the Lewisville location.

Question 2

What types of bikes does Bespoke Cyclery service?

Accepted Answer

The shop services any style and brand of bicycle, including road bikes, mountain bikes, triathlon and time trial bikes, cyclocross and gravel bikes, hybrid and comfort bikes, kids bikes, and e-bikes. While they list experience with major brands like Giant, Yeti, Specialized, Trek, and Cannondale, they note they can service any bike even if the brand isn't listed.

Question 3

What is included in Bespoke Cyclery's service packages?

Accepted Answer

The shop offers three main service packages with labor included: a Bike Check for $60, a Standard Tune Up for $85 (or $165 with drive train cleaning), and a Complete Overhaul for $300. Parts costs are separate from labor pricing.

Question 4

Can customers walk in to Bespoke Cyclery without an appointment?

Accepted Answer

Yes. The shop welcomes walk-in customers and does not require an appointment, though customers can schedule appointments in advance to reduce wait time. Customers can also call or text (336) 528-4011 to set up an appointment.

Question 5

What is the background of Bespoke Cyclery's owner and chief mechanic?

Accepted Answer

Ed Reynolds, the shop's chief mechanic and co-founder, studied at the United Bicycle Institute and the US Olympic Training Center and has more than 20 years of experience in the cycling industry. He and his wife Amy Reynolds own and operate the shop and are involved in supporting community bike rides and cycling events in the region.

Question 6

Does Bespoke Cyclery offer parts and accessories beyond repair service?

Accepted Answer

Yes. The shop offers a thoughtfully curated collection of bikes, cycling clothing, shoes, helmets, bike racks, and other accessories. Their approach emphasizes putting customers in control—they do not push in-stock inventory and can special-order products that best fit a customer's specific needs.

Browse bike shops

Bespoke Cyclery

About

Ken's Bike Shop

More bike shops
in North Carolina.

Brands carried

What they offer

Hours

Frequently asked questions

Crossroads Cycling Co - Clemmons

Mock Orange Bikes

Clemmons Bicycle

Paul's Cycling & Fitness

Peidmont Triad eBikes