Question 1

Does Pedal have more than one location?

Accepted Answer

Yes, Pedal operates two full-service shops: one in downtown Kalamazoo on Michigan Avenue, and another in Portage on Romence Road. Both locations feature service departments and carry bikes and accessories.

Question 2

What service specialties does Pedal offer?

Accepted Answer

Pedal provides general bike service and repair, with trained and experienced mechanics. The shop also maintains a dedicated focus on e-bike service, with proper tools, technology, and specialized mechanics. Kids' bikes are another specialty, with staff available to help young riders get started.

Question 3

How does in-store pickup work at Pedal?

Accepted Answer

Most online orders are ready for pickup within one business day, though items requiring assembly or transfer from off-site locations may need additional time. Customers will be called or emailed when their order is ready, and orders must be picked up within 15 days or a 10% restocking fee applies.

Question 4

What is Pedal's involvement in the local Kalamazoo cycling community?

Accepted Answer

Pedal was founded in 2011 by local cyclists Tim Krone and Ryan Maguire and organizes group rides for all levels, sponsors races, and invests in Kalamazoo's trails. The shop is active in supporting the local cycling community beyond retail and repair.

Question 5

What can customers expect when visiting a Pedal location?

Accepted Answer

Both stores feature friendly, knowledgeable staff and a welcoming environment for riders of all experience levels. Customers can enjoy independent college radio at the shops, and the downtown location is home to Banjo, the shop's bullmastiff.

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