Question 1

Does Johnson Cycle Works offer mobile repair service?

Accepted Answer

Yes. Johnson Cycle Works provides mobile bicycle repair by appointment, picking up and dropping off bikes within the Kalamazoo area. The shop handles everything from tune-ups to complex work like frame modifications, restorations, and repaints.

Question 2

What e-bike brands does the shop sell?

Accepted Answer

Johnson Cycle Works carries Velotric e-bikes, including models such as the D1 Plus, T1ST Plus, D2, Nomad 1 Plus, Summit 1, Packer 1, and Go 1. All e-bikes purchased from the shop include free assembly, delivery, and post-sale service.

Question 3

What is included in Johnson Cycle Works' tune-up packages?

Accepted Answer

The Quick Tune Drop-Off ($60) includes a safety check, cleaning, lubrication, and brake and shifting adjustments. The Full Tune ($120) adds more thorough mechanical work and deeper cleaning, plus free pick-up and drop-off service within Kalamazoo. A Quick Tune with delivery ($80) includes the same services as the drop-off version but with mobile service.

Question 4

Does the shop offer bike fitting services?

Accepted Answer

Yes. Johnson Cycle Works provides bike fitting to help customers determine the correct frame size to purchase or to improve comfort on an existing bike using custom-fitting equipment and industry knowledge.

Question 5

How long does a typical repair take at Johnson Cycle Works?

Accepted Answer

The shop typically completes repairs within a couple of days. Ordering parts may add additional time. All repairs begin with an accurate quote before work begins.

Question 6

What makes Johnson Cycle Works' repair philosophy distinctive?

Accepted Answer

The shop applies what the owner calls 'The Love' to every repair—a process addressing fit, ergonomics, and mechanical performance to ensure bikes ride better after service, not just function. The owner has 36+ years of industry experience and emphasizes treating both customer and bicycle with care.

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