Question 1

What is One On One Studio's history in Minneapolis?

Accepted Answer

Established in 2003, One On One Bicycle Studio was the original destination for mountain bike sales, service, and culture in Minneapolis. The shop describes itself as a tight-knit community of riders with a passion for delivering a personal experience to each customer.

Question 2

Does One On One Studio offer financing options?

Accepted Answer

Yes, the shop offers 12-month no-interest financing through Synchrony Financial on any new purchase or custom build. Customers can call, email, or visit the shop to inquire about pre-qualification and details.

Question 3

What is One On One Studio's return and refund policy?

Accepted Answer

Unopened items in new condition returned within 14 days of purchase receive a refund to original payment method, store credit, or equal-value exchange with receipt. Returns without a receipt are issued as store credit only. All sales on in-stock closeout merchandise are final. Special order items require a 50% deposit that is refundable until the item ships, but no refunds are issued for cancellations on shipped special orders.

Question 4

What are the shipping options and costs from One On One Studio?

Accepted Answer

The shop ships within the United States, typically within one business day of order placement. Shipping is tiered: flat rate for small items ($15), FedEx Ground for bulky items ($45), standard bike shipping ($125), and oversized bike shipping ($175). Orders of $250 or more qualify for free shipping (excluding some heavy, bulky items, bikes, and special orders from vendor warehouses). All bike shipments are insured and require a signature on delivery.

Question 5

Does One On One Studio offer in-store pickup?

Accepted Answer

Yes, most orders are ready for pickup within one business day, though some items may require additional assembly time. The shop will notify customers by call or email when orders are ready. Orders must be picked up within 15 days or a 10% restocking fee applies.

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