Question 1

What maintenance packages does Freewheel Bike offer?

Accepted Answer

Freewheel Bike offers four tiered maintenance packages: Wash, Lube & Inspect ($59.99), Level One ($139.99), Level Two ($229.99), and Level Three ($499.99). Each package builds on the previous tier and addresses increasingly comprehensive service needs, from basic cleaning and lubrication through complete disassembly and rebuild. The shop can typically complete work within 48 hours of appointment drop-off, or customers can leave their bike longer if needed.

Question 2

Does Freewheel Bike service e-bikes, and are there any limitations?

Accepted Answer

Freewheel Bike accepts mechanical repairs on all e-bike brands but is certified to service only specific power systems: Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec. E-bikes with non-certified power systems can only receive standard mechanical repairs (flat fixes, brake adjustments, derailleur tuning). The shop cannot repair electrical components or power systems outside its certified list.

Question 3

What is the Freewheel Fanatics membership program?

Accepted Answer

Freewheel Fanatics is a VIP discount club that offers members 20% off any one item on the day they join, plus 10% off all parts and accessory items. Monthly, the 20% discount resets, providing ongoing savings on purchases at the shop.

Question 4

Does Freewheel Bike offer mobile or on-site repair services?

Accepted Answer

Yes, the shop offers mobile repair services in addition to in-store repair and maintenance at its Minneapolis location.

Question 5

Can customers use HSA or FSA funds to purchase bikes at Freewheel Bike?

Accepted Answer

Yes, Freewheel Bike allows customers to buy bikes and e-bikes using HSA and FSA funds.

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