Question 1

What services does Old Town Bike Shop offer beyond bike sales?

Accepted Answer

The shop offers bike repair, bike fitting, and accepts bike donations. Customers can visit in person or call 719-475-8589 to discuss their specific service needs.

Question 2

Does Old Town Bike Shop have a physical storefront, and can customers visit by appointment or walk-in?

Accepted Answer

Old Town Bike Shop is located at 426 S Tejon St in downtown Colorado Springs and operates as a walk-in retail location. Hours are Tuesday–Friday 11am–6pm and Saturday 11am–5pm (closed Sunday and Monday).

Question 3

What is the shop's background and how long has it been in business?

Accepted Answer

Old Town Bike Shop was founded in 1976, celebrating 50 years of service to the Colorado Springs cycling community. The shop is owned by John Crandall, who has spent 45 years in bike shops.

Question 4

Does Old Town Bike Shop offer free local pickup for online bike orders?

Accepted Answer

Yes, the shop lists free local pickup as an option for bike purchases made online.

Question 5

What is Old Town Bike Shop's return and restocking policy?

Accepted Answer

Customers can return items to the store or ship them back via UPS Ground or insured US Mail. Merchandise that appears used is subject to a restocking fee, and labor fees (such as for custom-built wheels) are not refundable. Returns over $100 require a return authorization number obtained by phone or email.

Question 6

Does the shop have experience with customers new to cycling?

Accepted Answer

The staff includes mechanics and sales specialists with decades of combined experience across road, mountain, gravel, and casual riding. The shop describes itself as equipped to support all cycling adventures and answer cycling-related questions from riders of all abilities.

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