Question 1

What is Criterium's return policy?

Accepted Answer

Criterium offers a 100% satisfaction guarantee and will replace or refund items within 30 days of purchase if the customer is not satisfied.

Question 2

Does Criterium have a commission-based sales team?

Accepted Answer

No. Criterium's sales team is knowledgeable and friendly but not paid on commission, with customer satisfaction as the priority.

Question 3

What is the history behind Criterium Bike Shop?

Accepted Answer

Criterium opened in 1973 and is the largest independently owned bike shop in Colorado Springs. Barnett's Bicycle Institute started at the shop, and Criterium founded and continues to support the Bike Clinic, a community organization that receives donated bike parts.

Question 4

Has Criterium received any industry recognition?

Accepted Answer

Criterium was a founding member of the Specialized Dealer Alliance and was named America's Best Bike Shop by the NBDA for three consecutive years.

Question 5

What happens if an item is backordered?

Accepted Answer

If an item is unexpectedly out of stock, Criterium will only bill for merchandise that is actually shipped, and the total shipping charge for orders split across multiple shipments will not exceed the original quoted amount.

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