Question 1

Does Ocala E-Bike Company offer mobile service, or do customers need to visit a shop?

Accepted Answer

The shop provides mobile e-bike service across Marion County and The Villages with free pickup and return. Customers do not need to transport their bikes; the shop picks up at home or work, services the bike in its pro garage, and delivers it ready to ride.

Question 2

What is included in Ocala E-Bike Company's Pro Tune-Up service?

Accepted Answer

The Pro Tune-Up covers a full diagnostic check, brake adjustment and testing, drivetrain tuning and lubrication, tire inflation and inspection, battery health check, frame and bolt torque, bike washing and detailing, and a test ride before delivery—all at one flat rate with all labor included.

Question 3

Does Ocala E-Bike Company assemble and deliver new e-bikes, or do customers receive them unassembled?

Accepted Answer

The shop assembles new bikes, performs a safety inspection and test ride, and delivers them ready to ride. Customers can also demo any model in the test-ride lineup before purchasing.

Question 4

Who owns and performs the work at Ocala E-Bike Company?

Accepted Answer

John Van Fleet is the owner and lead technician. He has serviced e-bikes for over 7 years, starting as a bike tech at Dick's Sporting Goods. When customers book service, they know exactly who will work on their bike, and John calls directly if any issues arise during service that require customer approval.

Question 5

Which e-bike brands does Ocala E-Bike Company sell and service?

Accepted Answer

The shop is an authorized Magnum dealer and also services Rad Power e-bikes, among other brands brought in for maintenance.

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