Question 1

Does Oak City Cycling accept walk-in repair work, or is an appointment required?

Accepted Answer

The shop accepts walk-in repairs without an appointment needed. Customers can come in anytime for a free, no-obligation estimate on bike service work.

Question 2

What is Oak City Cycling's return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee on all purchases. Items in new or defective condition are eligible for refund or replacement within 30 days; used items may be subject to a restocking fee. Defective items can also be shipped back via ground UPS or insured US Mail.

Question 3

Does Oak City Cycling offer custom bike builds?

Accepted Answer

Yes, the shop specializes in custom builds ranging from purpose-built models like the Surly Karate Monkey to made-to-measure titanium frames. Customers are encouraged to start a conversation about their next project.

Question 4

What are the shipping and in-store pickup options?

Accepted Answer

Shipping is available for most apparel and accessory items; some bikes may not be eligible due to dealer agreements. In-store pickup is free for all items including bikes and oversized products, though orders must be picked up within 30 days or a 10% restocking fee applies. The shop does not ship outside the Continental U.S.

Question 5

What types of cyclists does Oak City Cycling serve?

Accepted Answer

The shop serves all types of cyclists, including new and veteran riders, road and mountain enthusiasts, and both recreation and transportation cyclists. The shop's mission centers on increasing bicycle ridership through sales, service, outreach, and community engagement.

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