Question 1

Does North Country Cycle require appointments for service, or can I walk in with my bike?

Accepted Answer

The shop recommends making an appointment, especially for maintenance and repair work. While the shop is happy to fix small things on the fly, it gets busy and reservations are encouraged to ensure timely service.

Question 2

What suspension service options does North Country Cycle offer?

Accepted Answer

The shop services forks and shocks with two levels of service: basic service ($65–$95, recommended every 100 riding hours) and full factory service ($160–$195, recommended every 200 riding hours).

Question 3

Can North Country Cycle service my e-bike?

Accepted Answer

Yes, the shop services e-bikes that use commonly adopted systems from brands including Bosch, TQ, SRAM, DJI, Shimano, Fazua, Hyena, and Specialized. For other brands, customers should call ahead as some require special tools, software, or parts.

Question 4

What makes North Country Cycle involved in the local cycling community?

Accepted Answer

The shop's staff builds trails locally with TOMMBA and other organizations, participates in MTB skills clinics, and handles winter fat bike trail grooming. The staff approaches the shop with an advocacy mindset year-round.

Question 5

Who is the current owner of North Country Cycle?

Accepted Answer

Chad Wells, who was one of North Country Cycle's first employees in 2000, became the owner after studying exercise science, racing professional mountain bikes, and managing the shop's Petoskey location since 2010.

Question 6

What are the three tune-up service levels at North Country Cycle?

Accepted Answer

Level 1 includes shifting and brake adjustments, headset and bolt checks, chain lube, and tire pressure. Level 2 adds wheel truing and bearing adjustments with a deeper clean. Level 3, the "new bike" tune, includes drivetrain deep cleaning, mild hydraulic brake service, bearing and freehub servicing, and full bike detailing.

Browse bike shops

North Country Cycle

About

PEDAL

More bike shops
in Michigan.

Brands carried

What they offer

Hours

Frequently asked questions

Northbound Outfitters of Northern Michigan

Anchor Bay Bike Shop

West End Ski and Trail

Human Electric Hybrids

Common Cycle