What makes NEMO's repair service different from a traditional bike shop?

NEMO is a mobile repair company that sends a mechanic to the customer's home, office, or roadside location rather than requiring drop-off. Most repairs are completed on-site in about 45 minutes with no waiting period.

Does NEMO work on e-bikes and cargo bikes?

Yes. NEMO offers e-bike and cargo bike repair at a flat rate of $105 and works on all major e-bike brands, with mechanics equipped to handle heavy bikes on-site.

What types of repairs does NEMO cover in a single visit?

A single visit covers flat tire repair, brake adjustments, shifting and derailleur work, chain and cable replacement, and safety checks, with most jobs completed in approximately 45 minutes. Parts are billed separately.

Does NEMO offer services for employers?

Yes. NEMO provides corporate cycling programs including on-site tune-up events at workplaces, bicycle roadside assistance for employees, and guided rides and webinars on bike safety and maintenance.

How long has NEMO been operating?

NEMO was founded in October 2022 and launched service in May 2023. As of the most recent update, the company has completed over 4,500 repairs and expanded service across Greater Boston to include Watertown, Charlestown, and South Boston.