Question 1

Does Neff Cycle Service offer mobile repair and service visits?

Accepted Answer

Yes, Neff Cycle Service offers mobile repair service and will come to a customer's location. The shop's founder designed these mobile options, along with pick-up and drop-off services, to fit the schedules and lifestyles of different riders.

Question 2

What wheel-building services does the shop provide?

Accepted Answer

Neff Cycle Service builds handbuilt wheelsets and offers labor rates of $160 for a pair of wheels, $90 for a front disc brake or rear dished wheel, or $80 for a front rim brake wheel. Customers can work with the shop to build a custom wheelset.

Question 3

What suspension service options are available?

Accepted Answer

The shop provides fork service at two levels ($90 for basic lower and wiper service, $140–$180 for damper service) and rear shock service at two levels ($70 for air can service, $120–$180 for damper service). Combined fork and shock service is available at $140 for Level 1 or $260–$340 for Level 2.

Question 4

What types of tune-up services does Neff Cycle Service offer?

Accepted Answer

The shop offers three tune-up tiers: a standard tune-up (cleaning, lubrication, and adjustments), an annual tune-up (standard plus full drivetrain clean and bearing service), and a full overhaul (disassembly, inspection, bearing service, and frame waxing).

Question 5

How should customers schedule repair appointments at the shop?

Accepted Answer

Customers should call 608-514-5393 or email info@neffcycleservice.com to book an in-shop repair appointment.

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