Question 1

What services does Mike's Team Active offer beyond bike sales?

Accepted Answer

The shop provides repair and tune-up services, bike fitting, and test rides to ensure customers are on the correct bike and frame size for their needs.

Question 2

What is the End of Winter Party and when does it happen?

Accepted Answer

Mike's Team Active hosts an annual End of Winter Party on the last Friday in February, featuring big sales, prizes, free food and drinks, and a celebration of the cycling community. The event has hosted notable guests including mountain bike hall-of-famer Greg Herbold, Paralympian Melissa Stockwell, and Tour de France commentator Bob Roll.

Question 3

Does Mike's Team Active have a satisfaction guarantee policy?

Accepted Answer

Yes. If a customer is not satisfied with any product or service, the shop will repair it, replace it, offer store credit, or provide a refund.

Question 4

How long does in-store pickup typically take?

Accepted Answer

Most orders are ready for in-store pickup within one business day, and pickup is free for all items including bikes and oversized products.

Question 5

What is the history and background of Mike's Team Active?

Accepted Answer

The shop was founded in May 1986 by Mike Wood, an Oklahoma State University graduate and former collegiate distance runner and All-American athlete. Originally called Wood Team III, it relocated to its current downtown Battle Creek location at 22 W. Michigan Ave in October 1992. The shop has a long history of supporting competitive cyclists and endurance athletes, with several shop regulars and staff members going on to compete at national and international levels in cycling, triathlon, and adventure racing.

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