Question 1

What is Laurel Cyclery's repair appointment and turnaround policy?

Accepted Answer

Laurel Cyclery prioritizes repairs scheduled through its 24/7 online appointment system, with average turnaround between one to five business days depending on the service and whether additional parts need to be ordered. Walk-ins are accepted as time permits; customers with immediate needs should call or text 510-328-1158 to check availability.

Question 2

Does Laurel Cyclery accept AVA vouchers, and how do they work with e-bike orders?

Accepted Answer

Yes, the shop accepts AVA vouchers and carries AVA-eligible e-bikes from Marin, Lectric, Fuji, Benno, and SERFAS. If a customer submits a deposit before their voucher expires, the voucher will be applied to the final sale even if the bike arrives after the voucher's expiration date. AVA voucher e-bike sales are final with no exchanges, refunds, or returns, though manufacturer warranties apply.

Question 3

Can customers order bikes online and pick them up at Laurel Cyclery?

Accepted Answer

Yes, customers can order parts, accessories, and bikes online for free in-store pickup. The shop recommends browsing the full inventory online before visiting, and encourages calling, texting, or emailing ahead to coordinate with staff and ensure desired items are available.

Question 4

What makes Laurel Cyclery's community role distinctive in Oakland?

Accepted Answer

Founded in 2014, Laurel Cyclery serves the Lower Hills and Fruitvale Districts of East Oakland and actively participates in the neighborhood's Laurel District parklet, described as "our community's love letter to itself." The shop co-sponsors the parklet with local businesses including Harriman Law, Sequoia Diner, and others, positioning it as a civic gathering space rebuilt in 2022.

Question 5

What is Laurel Cyclery's shop size and how should customers prepare for a visit?

Accepted Answer

The shop is intentionally small, so the staff asks for patience when assisting multiple customers. Laurel Cyclery recommends that bicycle shoppers visit the online inventory before arriving and call or email ahead to ensure staff can guide them and confirm that desired bikes or similar options are in stock.

Browse bike shops

Laurel Cyclery

About

The Bikery

More bike shops
in California.

Brands carried

What they offer

Hours

Frequently asked questions

The New Wheel

The Towne Cycles

Rhythm Bikes

Tip Top Bike Shop

Uptown Bike Station