Question 1

Does Kinetic Cycles offer bike fitting services?

Accepted Answer

Yes. The shop employs RETUL Master Fit Technicians trained in road fitting, aero/triathlon fitting, mountain bike fitting, advanced physical assessments, and cycling-specific injury evaluation to help customers achieve comfort and proper positioning on their bikes.

Question 2

What e-bike repair and diagnostic services does Kinetic Cycles provide?

Accepted Answer

Kinetic Cycles has Specialized Turbo Certified Technicians, including Master Level Turbo Techs, offering industry-leading diagnostics and repairs for Specialized Turbo e-bikes including the Levo, Como, Vado, and Globe Haul models.

Question 3

Does Kinetic Cycles organize group rides or community cycling events?

Accepted Answer

Yes. The shop hosts a Road Ride every Saturday morning and offers group rides, clinics, classes, and special events as part of its involvement in the local cycling community.

Question 4

What is Kinetic Cycles' return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee; customers can return items within that period for a refund or replacement if unsatisfied with their purchase.

Question 5

Can customers ship bikes ordered from Kinetic Cycles?

Accepted Answer

Due to dealer agreements, some bikes may not be eligible for shipping, though most apparel and accessory items can be shipped. In-store pickup is free for all items, including bikes, with most orders ready within one business day.

Question 6

What is the shop's background and ownership?

Accepted Answer

Kinetic Cycles has served the Greater Sacramento community for over 15 years. It is owned and operated by Bruce and Cody Kaiser, who bring years of professional cycling experience from both the race circuit and pit crew work.

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