Question 1

What is included with a new bike purchase at Just Riding Along?

Accepted Answer

Every new bike comes with free service for life, covering adjustments to gears, brakes, and bearings for as long as the customer owns the bike. Additionally, the shop provides a lifetime fit guarantee and a 30-day test ride period to ensure the bike is the right match.

Question 2

How does the 30-day test ride work?

Accepted Answer

Customers purchase a bike and have 30 days to ride it in real-world conditions. If unsatisfied within that period, they may return the bike for a refund. The shop views this as the only reliable way to confirm a bike is truly the right fit.

Question 3

Does Just Riding Along build custom bikes and wheels?

Accepted Answer

Yes, the shop focuses on building custom bikes and wheels as a core service, along with performing bike fittings to maximize performance and efficiency.

Question 4

What is the shop's approach to bike selection compared to larger retailers?

Accepted Answer

Just Riding Along maintains a smaller inventory rather than stocking hundreds of bikes, but uses nearly four decades of combined staff experience to guide customers toward the right bicycle for their specific needs, wants, fit, and budget rather than pushing available stock.

Question 5

Does the shop offer home delivery?

Accepted Answer

Yes, home delivery is available. Customers can select JRABS Home Delivery at checkout to have gear brought to their door.

Question 6

What is the shop's background and philosophy?

Accepted Answer

Founded in 2009 by Travis Evans, the shop was built on the principle of providing experienced and friendly service regardless of purchase amount or cycling experience level. The owner worked at multiple regional bike shops for over two decades before opening Just Riding Along, emphasizing a culture where employees would want to shop and customers would want to work.

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