Question 1

What repair services does Jax Bicycle Center offer?

Accepted Answer

Jax Bicycle Center provides full-service bike repair including basic to overhaul tune-ups, new bike assembly, derailleur and brake adjustments, wheel truing and rebuilding, component upgrades, and bearing adjustments. The shop also specializes in electric bicycle service and can service most electric bicycle brands and models (excluding electrical and motor systems on off-brand e-bikes).

Question 2

How quickly can the shop complete a repair?

Accepted Answer

Jax Bicycle Center offers 24-hour service turnaround on most bicycle services and repairs, with the goal of getting customers back on their bikes as soon as possible. Customers should contact their local location for current turnaround times, as special orders and warranties are excluded from this timeframe.

Question 3

What service packages are available and what do they cost?

Accepted Answer

The shop offers three tiered service packages: Basic Tune-Up ($99.99 for standard bikes, $179.99 for e-bikes, recommended every 25+ hours of riding), Peak Performance ($199.99 standard/$299.99 e-bike, every 50+ hours), and Annual Overhaul ($399.99 for road and hardtail/$599.99 for full suspension, every 100+ hours). A free multipoint inspection helps determine which package is best for a customer's bicycle.

Question 4

What is the Jax Flatpack program?

Accepted Answer

The Jax Flatpack is a flat tire protection program that covers flats for the lifetime of the bicycle with two thorn-resistant tire liners and free flat repairs. Lifetime coverage applies to the bicycle the Jax Flatpack is purchased for and the original owner.

Question 5

How long has Jax Bicycle Center been in business?

Accepted Answer

Jax Bicycle Center was founded in 1971 by Jack Salem as a small 1,500-square-foot bicycle store in Long Beach during the bicycle boom. The business expanded over the next 28 years to multiple locations and became known as one of the most respected retail bicycle businesses in America.

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