Question 1

Does InGear Cycling & Fitness service bikes from other shops?

Accepted Answer

Yes. InGear services all makes and models of bicycles and fitness equipment, regardless of where they were purchased.

Question 2

What is included in InGear's standard tune-up service?

Accepted Answer

A standard tune-up for $84.99 includes a full inspection, brake and derailleur adjustments (front and rear), wheel truing, bearing adjustments, chain and cable lubrication, and light cleaning. Tune-ups are free within the first 90 days of purchasing a new bike from InGear.

Question 3

Does InGear offer bike fitting services?

Accepted Answer

Yes. InGear offers free bike fitting to ensure customers get the right bike for their body and are fitted safely and comfortably on their purchase.

Question 4

Does InGear build custom wheels?

Accepted Answer

Yes. InGear offers complete custom wheel-building services that include spoke preparation, build, and spoke tension balancing.

Question 5

What is InGear's turnaround policy for bike repairs?

Accepted Answer

Bikes are serviced in the order they are received with no appointment necessary. A $60 rush fee is available if customers need a 24-hour turnaround on most standard tune-up services. InGear also offers free pick-up and delivery service with area restrictions.

Question 6

Does InGear have an e-bike rental or demo program?

Accepted Answer

Yes. InGear operates a rental program and is an authorized Himiway E-Bike demo location with demo bikes available in-store.

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