Question 1

What post-purchase support does Helen's Cycles offer on new bikes?

Accepted Answer

Helen's Cycles provides free basic adjustments (derailleur and brake adjustments, wheel truing, tire inflation, and chain lubrication) for the first year after purchase, plus free flat repair labor and tubes for the first 90 days. Free adjustments do not include new part installation, bearing overhauls, disc brake service, or diagnostics for creaks and squeaks.

Question 2

Does Helen's Cycles offer bike delivery service?

Accepted Answer

Yes, the shop delivers bikes to homes and businesses from 9:00 am to 4:00 pm and after 7:00 pm, with delivery costs based on distance from the Santa Monica store. Other times can be arranged by contacting the shop.

Question 3

How long has Helen's Cycles been in business?

Accepted Answer

Helen's Cycles was founded in 1936 and has served the Los Angeles area for more than 80 years.

Question 4

What is Helen's Cycles' specialty regarding electric bikes?

Accepted Answer

Helen's Cycles identifies itself as a Los Angeles electric bike specialist, offering electric bikes alongside its full range of traditional bicycles and components.

Question 5

Can customers pick up online orders at Helen's Cycles?

Accepted Answer

Yes, HelensCycles.com offers in-store pickup at the Santa Monica location; customers should select in-store pickup as the shipping method and wait for store contact before retrieving their order.

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