Question 1

What comes with a new bike purchase at Gateway Cycle?

Accepted Answer

Every new bike purchase includes a free annual tune-up that can be brought in for service between October 1 and January 31.

Question 2

Does Gateway Cycle offer a price-match guarantee?

Accepted Answer

Yes. Gateway Cycle will match any local bike shop's price if they have the identical item in stock (same size, color, model) on the day of purchase or within 30 days, and will issue a gift card or store credit for the difference.

Question 3

Does the shop have a trade-in program?

Accepted Answer

Gateway Cycle offers trade-in and trade-up programs for both adult and kids' bikes, allowing customers to bring in an old bike for credit toward a new purchase.

Question 4

How does the bike repair process work at Gateway Cycle?

Accepted Answer

The shop starts all service requests with a free, no-obligation estimate, and some repairs can be completed on the spot. Customers are encouraged to ask about the free tune-up offer for new bike purchases.

Question 5

Does Gateway Cycle service electric bikes?

Accepted Answer

Yes, Gateway Cycle offers electric bike service through a dedicated e-bike service policy.

Question 6

How long has Gateway Cycle been operating?

Accepted Answer

Gateway Cycle is a locally owned and operated shop that has served the Oakdale cycling community since 1992.

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