Question 1

What types of products and services does Fuel Moto specialize in?

Accepted Answer

Fuel Moto specializes in EFI tuning components, exhaust systems, and a wide range of performance components. The shop operates as a full R&D facility and offers custom in-house dyno tuning using a state-of-the-art Dynojet 250i chassis dyno test cell.

Question 2

Does Fuel Moto offer technical support for products purchased there?

Accepted Answer

Yes. Fuel Moto offers unlimited technical and tuning support for customers and maintains direct partnerships with manufacturers at the engineering level. The shop provides a Fuel Moto University technical portal and a dedicated fuel map request form for technical assistance.

Question 3

What is Fuel Moto's shipping policy?

Accepted Answer

Fuel Moto offers free shipping on most items over $99.00, with exceptions for exhaust systems, engine kits, and crate engines. For items that incur shipping charges, the shop aims to keep costs as low as possible based on packaging and other factors.

Question 4

How can customers reach Fuel Moto's sales and technical support team?

Accepted Answer

Customers can contact Fuel Moto at 920-423-3309 Monday through Friday from 9:00 a.m. to 5:00 p.m. central time, or email info@fuelmotousa.com. The shop aims to respond to emails within 48 hours and maintains live phone lines despite extended hold times during peak call volume.

Question 5

Does Fuel Moto serve international customers?

Accepted Answer

Yes, Fuel Moto accepts orders from international customers. International buyers must use the PayPal Express button at checkout and can contact the shop at 1-920-423-3309 or info@fuelmotousa.com with questions about their order.

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