Question 1

What is the return policy at The Recyclist for bikes versus accessories?

Accepted Answer

The shop offers a 7-day return policy on in-stock bikes and a 30-day return policy on in-stock accessories. Items must be in new condition with original packaging and all manuals and accessories included. E-bike returns may incur a restocking fee due to accumulated miles, and special orders may have restocking fees up to 20%.

Question 2

How does in-store pickup work at The Recyclist?

Accepted Answer

Most orders are ready for pickup within one business day, though some items may require additional processing time for transfer from off-site locations or assembly. The shop will contact the customer by phone or email once the order is ready. Orders must be picked up within 15 days or a 10% restocking fee will be applied unless special arrangements are made in advance.

Question 3

Does The Recyclist offer bike repair services?

Accepted Answer

Yes, the shop offers professional bicycle repair and service. The staff is professionally trained and certified to work on all bicycle makes and models, including suspension fork and shock maintenance for mountain bikes.

Question 4

Does The Recyclist ship orders outside Wisconsin?

Accepted Answer

The shop ships to the Continental U.S. only and does not ship outside the Continental U.S. Orders typically ship one business day after being placed.

Question 5

How long has The Recyclist been serving the Fox Valley area?

Accepted Answer

The Recyclist has been proudly serving cyclists in Appleton, Kaukauna, and the greater Fox Valley area in Wisconsin for decades.

Recyclist

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Chain Reaction Cyclery

Appleton Bicycle Shop

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