Question 1

What maintenance packages does Freewheel Bike offer, and how often should each be performed?

Accepted Answer

Freewheel Bike offers four tiered maintenance packages: Wash, Lube + Inspect ($59.99, recommended every 25 hours), Level One ($139.99, every 50 hours), Level Two ($229.99, every 100 hours), and Level Three ($499.99, every 200 hours). Each package builds on the previous, with Level Three including full disassembly, deep cleaning, hydraulic fluid replacement, and cable rerouting.

Question 2

Does Freewheel Bike service e-bikes, and are there limitations?

Accepted Answer

Freewheel Bike accepts all brands of e-bikes for standard mechanical repairs and is certified to service Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec power systems. E-bikes with uncertified power systems can only receive mechanical repairs on standard bicycle components (flat fixes, brake adjustments, derailleur tuning); electrical components and proprietary systems cannot be serviced.

Question 3

How does Freewheel Bike's appointment scheduling work for repairs?

Accepted Answer

Customers can book a pre-service consult to schedule future appointments and have parts ordered in advance, allowing them to keep riding while waiting. After appointment drop-off, most bikes are ready within 48 hours, or customers can drop off a bike anytime without a scheduled appointment.

Question 4

What is the Freewheel Fanatics membership club?

Accepted Answer

Freewheel Fanatics is a VIP discount club that provides 20% off one item on join day and 10% off all parts and accessories, with the 20% discount resetting monthly for members.

Question 5

Does Freewheel Bike offer mobile or at-home repair services?

Accepted Answer

Freewheel Bike offers mobile repair services in addition to in-shop work at their physical location.

Freewheel Bike Bloomington

About

Brands carried

What they offer

Hours

Frequently asked questions

Jonny Rock Bikes LLC Bloomington