Question 1

What repair turnaround time does Free Flight aim for?

Accepted Answer

Free Flight strives to maintain a 24–48 hour turnaround time on bicycle repairs, though special order parts may increase the time needed.

Question 2

Does Free Flight offer bike fitting services?

Accepted Answer

Yes, Free Flight offers Retül bike fitting, which is designed to increase comfort while riding, aid in injury prevention, and maximize power and endurance.

Question 3

What is included in Free Flight's Lifetime Service Agreement?

Accepted Answer

All new bikes purchased at Free Flight include a Lifetime Service Agreement covering adjustments such as tire inflation, brake adjustments, drivetrain lubrication, chain stretch measurement, shifter and derailleur operation, safety checks, new parts, and labor to install them.

Question 4

Does Free Flight offer bike rentals?

Accepted Answer

Yes, Free Flight rents e-bikes, mountain bikes, hybrid bikes, and kids' rental bikes for exploring the Dubuque area, with online reservation available to ensure rentals are ready in advance.

Question 5

What suspension and drivetrain services does Free Flight provide beyond standard tune-ups?

Accepted Answer

Free Flight offers suspension fork 50-hour refreshes (including seal replacement and fluid service), bike wash drivetrain deep cleaning, shock service, and dropper service as standalone offerings.

Question 6

Does Free Flight provide custom boot fitting?

Accepted Answer

Yes, Free Flight offers custom boot fitting for ski and snowboard boots using BootDoc and Shoo IQ technology, with thermally adaptable insoles and liners molded to individual foot shape; pricing and servicing options are available at the store.

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