Question 1

What is Frank's Spoke 'N Wheel's return and satisfaction policy?

Accepted Answer

The shop offers a 30-day satisfaction guarantee on all purchases, with the option to return items for replacement or refund. Merchandise that appears used may be subject to a restocking fee, and returns over $100 require a return authorization number. Customers can return items in-store or by mail (Ground UPS or insured US Mail), and shipping costs are refunded on damaged or incorrect merchandise.

Question 2

How does online ordering and in-store pickup work at Frank's Spoke 'N Wheel?

Accepted Answer

In-store pickup is currently the only delivery method available. Most orders are ready within one business day, though some items may require additional processing time for assembly or transfer from off-site locations. Customers will be notified by phone or email when their order is ready, and orders must be picked up within 15 days or a 10% restocking fee applies.

Question 3

Is Frank's Spoke 'N Wheel a traditional bike shop with experienced staff?

Accepted Answer

Yes, the shop is a traditional bike shop staffed with experienced, knowledgeable employees who can provide personalized recommendations and help solve customer problems. The shop also features a comfortable atmosphere and welcomes dogs.

Question 4

What types of bikes and products does Frank's Spoke 'N Wheel offer?

Accepted Answer

The shop carries a wide selection including mountain bikes, gravel bikes, and electric bikes, along with essential cycling apparel such as jerseys, shorts, gloves, and shoes. The shop stocks brands including Trek, Surly, Electra, 45NRTH, SRAM, Shimano, and Teravail.

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