Question 1

What bicycle fitting services does Edgartown Bicycles offer?

Accepted Answer

Edgartown Bicycles provides professional bicycle fitting services for road, gravel, mountain, and hybrid bikes. The staff uses years of experience to help customers achieve a more comfortable and efficient riding position. Fitting appointments can be scheduled by calling 508-627-9008 or emailing the shop.

Question 2

Does Edgartown Bicycles service electric bikes, and are there restrictions?

Accepted Answer

Yes, Edgartown Bicycles services electric bikes equipped with Shimano, SRAM, Bosch, Bafang, Yamaha, or Fazua motors at a rate of $120 per hour. The shop does not service e-bikes with other motor systems or brands not carried in-house due to equipment and certification limitations. Customers unsure of their e-bike's motor should contact the shop with photos before visiting.

Question 3

What pack-and-ship services does the shop offer for traveling cyclists?

Accepted Answer

Edgartown Bicycles will receive bikes shipped by traveling customers, professionally reassemble them in time for arrival, and handle return packing and shipping. Interested customers should call 508-627-9008 to coordinate logistics.

Question 4

Can Edgartown Bicycles service bikes at a customer's home or location?

Accepted Answer

Yes, the shop offers mobile service and delivery options, with mechanics able to service bikes at a customer's location depending on the complexity of work needed. Pickup and delivery fees vary based on location and seasonal traffic.

Question 5

What is the typical turnaround time for bike service at Edgartown Bicycles?

Accepted Answer

A Quick Tune ($60) offers 24-hour or less turnaround pending seasonal availability. Most other service packages do not list specific turnaround times; customers should contact the shop at 508-627-9008 for estimates on their specific repairs.

Question 6

Why does Edgartown Bicycles not service Surron and e-motocross bikes?

Accepted Answer

The shop has declined to service Surron and similar e-motocross bikes due to ongoing controversy over where these vehicles are ridden on Martha's Vineyard, including concerns about use on bike paths, hiking trails, and mountain bike trails.

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Brands carried

What they offer

Hours

Frequently asked questions

What bicycle fitting services does Edgartown Bicycles offer?

Does Edgartown Bicycles service electric bikes, and are there restrictions?

What pack-and-ship services does the shop offer for traveling cyclists?

Can Edgartown Bicycles service bikes at a customer's home or location?

What is the typical turnaround time for bike service at Edgartown Bicycles?

Why does Edgartown Bicycles not service Surron and e-motocross bikes?

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