What is Echelon Cycles' bike repair turnaround time?

Basic tune-ups typically have a turnaround time of 1–3 days depending on shop workload. The shop operates on a first-come, first-serve basis and offers tune-up, drivetrain cleaning, overhaul, and complete custom build services.

Does Echelon Cycles service bikes from other shops?

Yes. The shop's assembly and repair mechanics are factory-authorized to work on most any brand of bike, even if it was not purchased from Echelon Cycles.

What is the return policy for online purchases at Echelon Cycles?

Items ordered online must be returned within 7 days of purchase in original condition for a refund or replacement. In-store pickup orders must be collected within 15 days or a 10% restocking fee will be applied.

How quickly can Echelon Cycles fulfill in-store pickup orders?

Most orders are ready within one business day, though some items may require additional processing time for transfer from off-site locations or assembly. The shop recommends calling ahead to confirm product availability if an item is needed right away.