Question 1

Does Eastside Cycleworks build bikes purchased elsewhere?

Accepted Answer

Yes. Eastside Cycleworks will build bikes bought online and handles assembly as part of its full service department.

Question 2

What is the typical turnaround for bike service quotes?

Accepted Answer

Within 48 hours of dropping a bike off, the shop texts customers a detailed quote with service recommendations. Customers can then authorize the full scope of work or elect to proceed with only part of the recommended services.

Question 3

Does the shop offer demo bikes or rentals?

Accepted Answer

Yes. Eastside Cycleworks maintains Wenatchee Valley's largest selection of rental and demo bikes, with a diverse fleet ranging from full-suspension mountain bikes to carbon fiber superbikes and e-mountain bikes. The rental fleet is replaced every spring.

Question 4

What makes Eastside Cycleworks' demo fleet notable?

Accepted Answer

The shop features Central Washington's largest demo fleet, with over 20 bikes available from Transition, allowing customers to test equipment on local world-class trails before purchasing.

Question 5

Does Eastside Cycleworks specialize in any particular repair services?

Accepted Answer

The shop's experienced mechanics handle highly complex repairs including custom wheel builds and 200-hour suspension overhauls, in addition to standard maintenance and repairs for all bike types.

Question 6

What is the shop's ownership background?

Accepted Answer

Eastside Cycleworks is family-owned and operated by locals committed to the mountain town; the owners live, ride, and raise their families in Leavenworth.

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