Question 1

What suspension service specialties does Eastern Wheelworks offer?

Accepted Answer

Eastern Wheelworks specializes in factory-level suspension service, including vacuum bleeds, nitrogen charges, and complete damper disassembly and inspection. The shop offers both 50-hour and 125-hour service levels for forks and shocks, with custom tuning and upgrades available through partners like Push Industries and Vorsprung.

Question 2

Does Eastern Wheelworks build custom wheels?

Accepted Answer

Yes, the shop offers custom wheel builds as a core service and can ship wheels everywhere.

Question 3

What is the warranty on suspension service at Eastern Wheelworks?

Accepted Answer

Fork and shock service comes with a 60-day warranty covering workmanship or o-ring failure. The warranty does not cover external factors such as poor shock design or frame designs that create extra stress on the suspension.

Question 4

Can customers walk in for service or do they need an appointment?

Accepted Answer

Eastern Wheelworks accepts both walk-in customers and scheduled appointments. No appointment is required, but scheduling service in advance results in faster turnaround times. The shop is open Wednesday through Saturday, 9 a.m. to 4 p.m.

Question 5

Is Eastern Wheelworks able to service suspension components that are shipped to the shop?

Accepted Answer

Yes, the shop accepts shipped suspension for service and can handle factory-level work on forks and shocks without the bike being present at the location.

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