What suspension service specialties does Eastern Wheelworks offer?

Eastern Wheelworks specializes in factory-level suspension service, including vacuum bleeds, nitrogen charges, and complete damper disassembly and inspection. The shop offers both 50-hour and 125-hour service levels for forks and shocks, with custom tuning and upgrades available through partners like Push Industries and Vorsprung.

Does Eastern Wheelworks build custom wheels?

Yes, the shop offers custom wheel builds as a core service and can ship wheels everywhere.

What is the warranty on suspension service at Eastern Wheelworks?

Fork and shock service comes with a 60-day warranty covering workmanship or o-ring failure. The warranty does not cover external factors such as poor shock design or frame designs that create extra stress on the suspension.

Can customers walk in for service or do they need an appointment?

Eastern Wheelworks accepts both walk-in customers and scheduled appointments. No appointment is required, but scheduling service in advance results in faster turnaround times. The shop is open Wednesday through Saturday, 9 a.m. to 4 p.m.

Is Eastern Wheelworks able to service suspension components that are shipped to the shop?

Yes, the shop accepts shipped suspension for service and can handle factory-level work on forks and shocks without the bike being present at the location.