What is Cycling Concepts' approach to customer satisfaction?

Cycling Concepts offers a 100% satisfaction guarantee on all purchases. Customers may return items within 30 days for a refund or replacement, and the shop will refund shipping costs on damaged or incorrect merchandise.

Does the shop accept returns by mail?

Yes, Cycling Concepts accepts returns via Ground UPS or insured US Mail. Returns over $100 require a return authorization number, which can be obtained by phone or email before shipping.

How long has Cycling Concepts been in business?

Cycling Concepts has been part of the cycling community for over 25 years.

Does the shop offer services beyond retail sales?

Yes, Cycling Concepts offers bike fitting services and bike service capabilities. The shop also hosts exclusive events, group rides, and cycle races for the community.

Are walk-in customers accommodated, or is an appointment required?

Cycling Concepts welcomes walk-in customers during spring hours (Wed 10–6, Sat 10–5), but customers should call or email to confirm hours or arrange additional appointments outside those times.

Cycling Concepts in Rocky Hill, CT

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What is Cycling Concepts' approach to customer satisfaction?

Does the shop accept returns by mail?

How long has Cycling Concepts been in business?

Does the shop offer services beyond retail sales?

Are walk-in customers accommodated, or is an appointment required?

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